Shipping & Delivery Policy

Last updated: July 8, 2026

Om Sai Online Services, Bahal primarily provides digital and document-based citizen services rather than physical product e-commerce. This Shipping & Delivery Policy explains how acknowledgments, printouts, certificates and related outputs are delivered to customers.

1. No Physical Product Shipping (Generally)

We do not operate a retail courier / e-commerce shipping business for goods. Most services result in digital acknowledgments, receipts, printed forms, or government-dispatched cards/documents (for example PAN cards or Aadhaar PVC) handled by the respective issuing authority.

2. On-Center Document Delivery

For many services, delivery happens at our center:

• Application acknowledgment / receipt printouts — usually same visit after successful submission
• Bill payment receipts — typically immediate after confirmation
• Certificate printouts / downloads (where permitted) — often same day or next working day depending on portal approval status
• Form / affidavit printouts (Setu and similar) — usually completed during the same visit when portals are available

3. Digital Delivery

Where appropriate and with your consent, we may share soft copies, screenshots of acknowledgment numbers, status links or PDFs via WhatsApp or email. Digital delivery depends on:

• Successful portal generation of the document
• Correct mobile number / email shared by you
• Network and messaging availability

Please verify received files and store them safely. Do not forward sensitive documents to unknown persons.

4. Department / Authority Dispatch

Physical cards or certificates dispatched by government or banking authorities (for example plastic PAN, Aadhaar PVC, printed certificates via post) follow that authority’s shipping partner and timelines. Tracking (when available) is as provided by the department. Typical indicative timelines (subject to change):

• PAN Card: often around 15–20 working days after successful processing
• Certificates / e-governance approvals: may range from same day to several working days based on verification
• Aadhaar-related requests: as per UIDAI / operator status updates

Om Sai Online Services assists with application and status guidance but does not control India Post / courier partners used by departments.

5. Customer Collection Responsibility

Unless otherwise arranged, customers should collect printouts and updates from our Bahal center during business hours (Mon–Sat, 8 AM–8 PM). Please bring your acknowledgment slip or registered mobile number for reference.

6. Delays & Force Majeure

Delivery may be delayed due to portal outages, holidays, incomplete documents, biometric mismatch, departmental backlog, postal delays or events beyond our control. We will communicate status updates when reasonably possible.

7. Address Accuracy

For services that involve postal delivery by an authority, ensure your address proof and application address are accurate. Incorrect addresses may cause returned or delayed mail, for which department rules apply.

8. Contact for Delivery Queries

• Address: Near Vitthal Mandir, Near Rath, Bahal, Taluka Chalisgaon, Dist. Jalgaon, Maharashtra 424106
• Phone: 9503606557 / 9529533509
• Email: omsaionlinesuvidha@gmail.com
• WhatsApp: 9503606557
• Map: Get Directions